Role Summary
Pyramid8 are supporting a growing fast paced in business in Castleford. We are seeking a professional and highly organised Receptionist / Administration Assistant to support the day-to-day operations of our business. This is a key front-of-house and administrative role, responsible for delivering a high-quality service to clients, visitors, and colleagues while ensuring the smooth running of office functions. The successful candidate will demonstrate professionalism, accuracy, and confidentiality at all times.
Key Responsibilities
Reception & Communication
1. Act as the first point of contact for clients and visitors, providing a welcoming and professional service
2. Manage incoming calls, emails, and correspondence efficiently
3. Liaise with clients, third parties, management, and colleagues across the business
4. Communicate clearly and effectively, both verbally and in writing
Administration
5. Provide administrative support across all areas of the business
6. Maintain accurate records using internal systems and processes
7. Prepare, draft, and format documents as required
8. Handle confidential and sensitive information with discretion
9. Support health & safety responsibilities
10. Deliver a timely, professional, and high-quality service at all times
Client Relations
11. Communicate effectively with clients and external parties
12. Demonstrate empathy and understanding in all interactions
13. Build trust and inspire confidence with clients and professionals
Person Specification
Essential Skills & Experience
14. Strong written and verbal communication skills
15. Excellent interpersonal skills with a professional and empathetic approach
16. Ability to manage workload, prioritise tasks, and meet deadlines
17. High attention to detail
18. Ability to multitask and remain calm under pressure
19. Self-motivated with a proactive approach and strong team ethic
20. Flexible approach to working hours when required
Desirable
21. Previous experience in a similar office-based role
22. Ability to build and maintain strong working relationships
23. Professional, reliable, and adaptable
24. Commitment to organisational values and success