Connect2Hackney is the internal talent team for the London Borough of Hackney. We connect outstanding professionals with career-defining roles that directly impact our vibrant, diverse community. We are currently seeking a visionary leader to join our Children & Education directorate in a pivotal management role. If you are a strategic thinker who champions equity, thrives in a fast-paced civic environment, and knows how to turn service feedback into continuous organisational improvement, we want to hear from you. The Role As the Strategy & Governance Manager, you will provide the strategic leadership and operational oversight needed to integrate our Strategy & Governance and Complaints & Feedback functions. This is a high-profile role where you will direct the overall workflow of strategic projects, corporate and Member-level governance, statutory complaints (including LGSCO enquiries), and digital content development. You will act as a trusted advisor to Heads of Service and Senior Managers, ensuring that the Children & Education directorate remains politically astute, compliant, and deeply connected to the needs of Hackney's residents. Key Responsibilities Line-manage and empower a multidisciplinary team, including a Complaints & Feedback Manager, Strategy & Governance Officers, and a Web Content Manager. Analyse learning from complaints and feedback to inform strategic direction and quality assurance frameworks across the ...