Overview
BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’. We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace. Denley House in Bournemouth aims to provide a better quality of life for alcohol dependent adults. Our target group are alcohol dependent drinkers aged 55 years plus, who have many safeguarding challenges. These individuals all have care packages which we have support with external agencies.
All customers are referred through social services, the Community Mental Health Team, Learning Development and street homeless services. Once we receive a social services assessment, we risk assess the potential customer then invite for an interview. A package of care is agreed and put in place by a social worker prior to the customer moving in.
Position:
We’re looking for a proactive and organised individual to support the Senior Practitioner in the effective delivery of our service, playing a key role in the day-to-day operational management and continuous improvement of support provision. In this varied role, you’ll help ensure the service runs smoothly, supporting both colleagues and customers while maintaining high standards of quality, safety, and engagement. You’ll also step in to deputise for the Senior Practitioner when needed, providing leadership and continuity.
Responsibilities
* Support the day-to-day operational management of the service
* Assist with the recruitment, onboarding, and ongoing management of the team
* Deputise for the Senior Practitioner / Service Manager at meetings and key reviews
* Lead group practice reviews to support team development and performance
* Contribute to and support internal quality audits
* Deputise in risk management and safeguarding reviews when required
* Work alongside the Senior Practitioner to support service improvements and development
* Ensure customers are fully engaged in a comprehensive, holistic needs assessment and support planning process, including regular monitoring and reviews
* This is a great opportunity for someone looking to take the next step in their career, with a passion for high-quality service delivery, strong organisational skills, and a commitment to supporting both people and teams.
Why Join Us
* Lead a service dedicated to transforming the lives of people experiencing homelessness.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive, collaborative environment where trauma-informed care and PIE principles guide every decision.
* Make a real, lasting difference in the Plymouth community.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 18/05/2026
Interview date: 20/05/2026
Welcome week 15/06/2026
Requirements
* Strong understanding of mental health assessment and intervention techniques.
* Excellent communication and interpersonal skills.
* Empathy, compassion, and a commitment to customer confidentiality.
Other information
Monday - Friday role with a mixture of different shifts on a 5 week rolling rota.
You will need to be able to work 07:30am - 3:30pm, 10am - 6pm and 2pm - 10pm.
We are looking for someone who can work flexibly and is open to working some weekends to help cover the 24/7 rota.
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