Job Description EAA Critical Services Acting as the first point of contact for all British Airways Aircraft movements (ACM) and Engineering teams queries relating to Towing and Aircraft ground movements. Monitor and control aircraft towing activities in conjunction with Transport Airside offload supervisor. Representing DO & CO at daily BA Towing meetings as you will be responsible to communicate the status of de-catering activities as part of the BA base towing operation. Working closely with Transport ops & AOCC teams departments to ensure smooth and efficient de-catering of aircrafts to ensure the BA operation is not impacted. Monitoring systems and communicating with Transport Ops & AOCC teams about status of Aircraft Towing from base to stand and potential impact outbound flights. Monitoring SH Bulk 541 Operations to ensure Box trucks are dispatching and returning on time. Communicating any delays to all relevant departments both landside within the unit and airside. Overlook the Transport operations airside and providing all relevant information back to Transport ops & AOCC teams. Ensuring Transport operations adhere to all SOP’s and ALL relevant Airside Health and Safety policies and procedures. Airside Loaders Oversee and manage the daily Airside loader model delivery plan. Plan, monitor and manage the allocation of Airside loaders to flights to ensure on time departure of flights. Manage and communicate wit Airside loader shuttle drivers toe ensure loader delivery plan remans on schedule. Act as main point of contact regarding incidents and issues regarding Airside loaders Act as contingency in the event of airside incidents which may require you to attend flights to act as a loader and load flights. Defining systems of working to ensure problems are resolved with solutions and continuous improvement initiatives are instigated Monitoring and reporting all Transport activities to the Transport management team Building and maintaining excellent working relationships with our customers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution Driving success by ensuring the customer is receiving exceptional service and all requests are met Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders Forward, strategic thinking representative always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO Taking responsibility for all your actions, support your team, and celebrate successes as a family Being a role model to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with customer requirements. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Skills you must have: Confidence and ready to roll up your sleeves and do what is needed to give our customers the best service with a problem-solving mentality Passion for high-end cuisine, love for food and motivation to deliver exceptional service Well presented, professional individual with a can-do, positive attitude that indulges in team success The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results Meticulous attention to detail and data driven with the ability to influence and educate Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best A clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed The ability to work independently, make important decisions and be the main point of contact airside Flexibility in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Have a great understanding and working knowledge of the whole operation and be the expert in delivering practical actions for its improvement by taking a hands-on approach Previous experience in a similar role or experience of aircraft layout Highly proficient in excel with excellent working knowledge of reporting Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary On Site Role Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status docolondon