Technical support manager

Salary: £40,000 - 50,000 per year Requirements: We are looking for someone with experience as a Technical Support Manager, IT Support Manager, Service Desk Manager, Helpdesk Manager, Technical Team Leader, Senior Support Engineer, Infrastructure Support Engineer or IT Operations Lead. We need strong technical support and Microsoft cloud experience. Experience with Microsoft Azure, Microsoft 365, Entra ID / Azure Active Directory, Microsoft Intune, Exchange Online, endpoint management, VPN technologies, SaaS platforms, CRM systems, cybersecurity or vulnerability management tools would be highly beneficial. Zoho CRM experience would be advantageous but is not essential. We value strong problem-solving skills, effective communication, process improvement and ownership. Experience leading or developing a support team would be beneficial. Responsibilities: We will look to you to lead, coach and develop a team of Helpdesk Engineers. You will act as the senior technical escalation point for complex support issues. You will support and administer Microsoft Azure, Microsoft 365, Entra ID and Intune environments. You will manage user onboarding, offboarding and access controls. You will improve support processes, documentation and service standards. You will introduce and monitor practical SLAs and performance metrics. You will produce reporting on ticket volumes, service performance and recurring issues. You will support CRM and SaaS platforms, including user administration and permissions. You will contribute to infrastructure, cybersecurity and vulnerability management initiatives. You will work closely with technology leadership, software engineering and external technology partners. Technologies: AI Active Directory Azure Cloud CRM Support Microsoft 365 Microsoft Intune VPN Office 365 Security More: We are a high-growth, technology-driven organisation based in Northampton, East Midlands, working on site. This is a newly created Technical Support Manager opportunity with a salary of £45,000 plus an uncapped bonus and benefits. We are investing heavily in Azure, Microsoft 365, cybersecurity, AI and data, and this role offers genuine influence as we professionalise and scale our support function. You will report directly into our Head of Technology and join a supportive, collaborative and ambitious technology team with a modern cloud-based environment and a clear progression path towards infrastructure and IT operations leadership. last updated 25 week of 2026