Job Description Key Responsibilities:
Respond promptly and professionally to customer inquiries via various channels.
Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department.
Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.
Minimum Qualifications:
High school qualifications or equivalent
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
Experience using Customer Service software
No immigration sponsorship available for this position
Preferred Qualifications:
Ability to accurately type a minimum of 25 words per minimum
Ability to interact professionally with others and work independently in a fast-paced environment
Prior experience utilizing a multi-line telephone system
Strong ...