Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What would you do as our
Customer Service Agent
As our customer service agent you will provide an industry leading and customer-focused service to our customers by championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers.
A key focus of the role will be to support our sales growth and customer satisfaction targets to maintain our position as the UKs largest specialised developer of door and window furniture for both residential and commercial properties. In addition to this you will be involved in working closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market.
You would also:
Ensure customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse.
Provide detailed product and service information to our customers.
Maintain customer records by updating account information.
Build positive relationships with customers and our sales teams whilst ensuring that problems are resolved, and enquiries are dealt with fully.
Process and support our Managed Account Customers via a variety of software packages, web processing and EDI ordering where necessary.
The skills and experience you need
We are looking for someone who:
Has excellent written and verbal communication skills.
Has the ability to manage multiple priorities and thieves in a busy and vibrant environment.
Has strong MS Office skills and commercial acumen.
Is keen on continuous improvement.
Has a proven track record of hitting targets.
We review applications regularly, so dont wait
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Who will I be working with
We are one of the UKs most recognised architectural hardware brands, synonymous with architectural ironmongers, builders merchants, and major DIY retailers since 1986.
Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.
Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.
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