Job Description
Facilities Operations Assistant Manager
Base Location: London, Canary Wharf (office based - 5 days per week)
The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services, we do work that matters.
Within Central Services, we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.
From HR and Learning, Finance, Procurement, Facilities, and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving improved performance of the firm, which we support with diligence and expertise.
KPMG is one of the world's largest and most respected consultancy businesses. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.
Why Join KPMG as Facilities Operations Assistant Manager
Facilities provides premises and workplace support services including accommodation, catering, vending, mail delivery and collection, records management, reception, hospitality, meeting room support, health and safety compliance, and physical security.
Facilities Operations ensure the effective day-to-day operational activities of KPMG Offices throughout the UK. We are the first point of contact for Facilities onsite, including Servicedesk Operations.
This role sits within the Facilities Operations Team. The role reports to the London Facilities Manager and demands a highly professional team player who can engage, lead, and network at all levels. The individual should possess excellent communication and problem-solving skills.
The role requires outstanding organizational skills, an adaptable and flexible approach to the needs of the business. In this role, you will be an ambassador for Facilities Operations, OEH, and KBS.
What will you be doing?
1. Work as part of the Facilities Operations team with primary responsibilities for the Canada Square office.
2. Provide a single point of contact regarding all Facilities matters and react efficiently to any queries or escalations that may be raised for the offices within the area of responsibility.
3. Client Relationship Management: Develop and maintain close relationships with key internal and external contacts; identify opportunities to provide more effective services and better value for money to business/support units within the UK.
4. Ensure that adequate arrangements are in place to deliver a consistently high standard of service at the local level by managing and monitoring service contracts. Assist with the development and implementation of service level agreements with relevant suppliers.
5. Be fully conversant with the requirements of the Facilities health and safety policy, ensure that it is applied appropriately, and set a leading personal example. Coordinate on-site implementation of H&S systems.
6. Conduct regular audits, health & safety inspections, and annual food hygiene inspections, monitoring contractor activity to ensure maintenance of safe working procedures and service standards. Ensure that any defects, unsafe acts, unsafe conditions, and incidents are reported immediately and according to the procedures laid down in the policy.
7. Host external and internal audit programmes on ISO14001, ISO27001, and OHSAS 18001 to ensure compliance.
8. Assist in the preparation, formulation, review, and updating of relevant Facilities procedures and ensure they are fully implemented, including process maps and SOPs.
9. Identify opportunities for improving value for money and make recommendations to the Head of London for budgetary approval.
10. Produce information for monthly reporting, MI gathering, and related statistics in an efficient and timely manner.
11. Provide proactive support in the preparation of the annual UK Facilities Business Plan, ensuring that service standards and objectives set are met.
12. Drive environmental awareness within Facilities by attending Corporate Responsibility meetings and being familiar with the KPMG Environmental policy.
What will you need to do it?
* Experience of working within Facilities Operations
* Experience of overseeing external contractors
* Health & Safety experience
Skills we’d love to see / Amazing Extras:
* Completed the NEBOSH Working Safely Course or equivalent
To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV, and begin to make your mark with KPMG.
Find out more:
Within Central Services, we have a range of divisions and specialisms. Click the links to find out more below:
* Central Services (KBS) at KPMG: www.kpmgcareers.co.uk/experienced/professional/kpmg-business-services/
* Inclusivity and KPMG: www.kpmgcareers.co.uk/people/culture/being-inclusive/
* KPMG Workability and confidence: www.kpmgcareers.co.uk/experienced/professional/applying-to-kpmg/need-support-let-us-know/
For any additional support in applying, please click the links to find out more:
* Applying to KPMG: www.kpmgcareers.co.uk/experienced/professional/applying-to-kpmg/
* Tips for interview: www.kpmgcareers.co.uk/experienced/professional/applying-to-kpmg/application-advice/
* KPMG values: www.kpmgcareers.co.uk/experienced/professional/applying-to-kpmg/our-values/
* KPMG Competencies: www.kpmgcareers.co.uk/experienced/professional/applying-to-kpmg/kpmg-competencies/
* KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals
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