Deputy Gym Manager
About Us
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we are proud to be welcoming, supportive, and independent. We offer a personalised approach to fitness and wellbeing, creating an environment where both members and staff feel valued, supported, and inspired.
Job Purpose
We are seeking a proactive and reliable Deputy Gym Manager to support the daily operations of our fitness facilities and deliver an exceptional member experience. Working closely with the Fitness Manager and Studio Coordinator, you will play a key role in the smooth day-to-day running of the gym floor and studio spaces, maintaining high standards across service, safety, and member engagement.
Key Responsibilities
Member Experience
Maintain a consistent and visible presence on the gym floor to deliver an exceptional member experience
Promote gym challenges, incentives, and engagement initiatives
Deliver group fitness inductions, floor workshops, small group training sessions, and Group Exercise classes
Support the coordination of group classes and group inductions delivered by the fitness team
Respond promptly to member feedback, resolving issues where possible and escalating to the Fitness Manager when required
People & Team Leadership
Take ownership of your role while celebrating team success and contributing to a positive club culture
Collaborate with colleagues across departments and participate in club-wide initiatives and events
Organise and participate in team meetings, providing feedback and sharing ideas
Mentor and support fitness instructors and personal trainers to uphold service standards
Support onboarding and training of new team members
Assist with team scheduling and rota planning to ensure adequate coverage
Demonstrate willingness to progress through the clubs development pathways
Operations & Compliance
Maintain high standards of health and safety, ensuring all policies and procedures are followed
Ensure adherence to Colets rules, regulations, departmental NOPs, emergency procedures, and emergency action plans
Maintain gym equipment to a high standard, reporting faults or damage to service providers
Ensure cleanliness standards are met across all fitness areas and complete daily cleaning checklists
Work in line with the rota produced by the Fitness Manager, including short-notice cover when required
Liaise with Duty Managers, housekeeping, and maintenance teams to resolve facility issues
Finance & Performance
Track class attendance, gym usage, and member engagement to support data-driven decisions
Maintain awareness of the fitness department budget
Support the Fitness Manager in optimising staff scheduling for operational efficiency
Contribute to departmental targets by supporting member retention and encouraging secondary spend through personal training and programming initiatives
Culture & Values
Demonstrate commitment to Colets values and personality, embedding them into daily operations and team leadership.
Our Values
Independent Not-for-profit, inclusive, unpretentious, and trustworthy
Supportive We genuinely care for our community, members, and each other
Welcoming Not just another corporate gym; we do things differently
United Working together to build a capable team committed to our shared vision
Our Personality
Friendly & Outgoing Engages enthusiastically with members and colleagues
Motivated & Positive Brings a can-do attitude and positive energy
Proud & Engaged Invested in the team and driven to make a meaningful contribution
You will also support the clubs core business anchors:
Creating the right environment
Being a great place to work
Going beyond member satisfaction
Fuelling surplus to reinvest
Key Performance Indicators
Member Net Promoter Score (NPS)
Qualifications
Level 2 Gym Qualification
First Aid and Defibrillator certification
Preferred Skills & Experience
Excellent communication skills
DBS checked
Experience working with a wide range of age groups, including special populations
Strong knowledge of gym programming and inductions
Previous experience in a team leader or supervisory role within fitness or leisure
Customer service training
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