Job Description
Customer Experience Team Assistant / Front of House Member ✨\n\n📍 Location: Leeds (7 minutes from Leeds Station)\n 💷 Salary: 27.5K- 29K per annum\n 🕒 Job Type: Full-time, Permanent\n\nThe Location and Company\n\nThis company are a global leader in real estate services, supporting occupiers, developers, and investors worldwide. Our services span property management, sales & leasing, valuations, consulting, and more. With over 900 specialists in the UK, we bring expertise across all property sectors-from office and retail to industrial and specialist spaces.\n\nOur Beyond: Front of House service transforms traditional reception roles into something much more focused on delivering exceptional customer experiences and building vibrant communities.\n\nThe Role\n\nWe're searching for a Customer Experience Team Assistant / Front of House Member with personality, passion, and energy to be the face of our Leeds site.
This role is perfect for someone who loves meeting people, has a keen eye for detail, and thrives on keeping things running smoothly.\n\nYou won't just greet visitors-you'll be a key part of creating an outstanding experience and bringing fresh ideas to the table. If you're someone who takes pride in making every interaction count and loves thinking outside the box, we want to hear from you.\n\nKey Responsibilities\n\nGive everyone who walks through the door a warm, memorable welcome.\nKeep front-of-house areas immaculate, organised, and running like clockwork.\nSpot opportunities to improve the customer experience-and make them happen.\nGet involved in events, social media updates, and creative community initiatives.\nBuild great relationships with local businesses and stakeholders.\nHandle enquiries and complaints with care, professionalism, and quick problem-solving.\nManage visitor processes and access controls smoothly and securely.\nOffer concierge-style services like restaurant bookings, transport arrangements, and more.\nReport any maintenance issues and help keep the building in top shape.\nFollow health & safety and company procedures at all times.What We're Looking For\n\nExperience: Previous experience in hospitality, concierge, retail, or customer service is ideal.\nPersonality: Friendly, approachable, full of ideas, and ready to take ownership of your role.\nSkills: Great communicator, highly organised, and detail-focused.\nTech: Confident with MS Outlook, Word, Excel, and PowerPoint.\nMindset: Proactive, adaptable, creative, and a true team player.\nBonus: Experience in social media, events, or community engagement is a plus.Why Join Us?\n\nWork in a vibrant, modern space where no two days are the same.\nBe part of a forward-thinking team that values your ideas and input.\nBuild lasting relationships and make a real impact on customer experience.\nGrow your skills and develop your career with plenty of opportunities to learn.\nEnjoy a dynamic, people-focused role where your personality really matters.If you are interested, please email your CV to 😊\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age