Role Title: Business Change/Transition Consultant
Duration: contract to run until 30/09/2026
Location: Knutsford, hybrid 3 days per week onsite
Rate: up to £506 p/d Umbrella inside IR35
Role purpose / summary
Ensure the modernised IDV solution is intuitive, adopted and operationally embraced. Align user experience with security outcomes. Own communication, training and adoption strategies.
Responsibilities
Lead UX discovery for new IDV and SSPR journeys (Helpdesk & Self Service).
Conduct user research, usability testing and journey optimisation.
Develop adoption and communications plans for phased rollout.
Translate complex identity flows into user friendly experiences.
Support change readiness across Helpdesk and wider user base.
Essential Experience
Identity centric UX experience (authentication, MFA, IDV, recovery journeys).
Proven business change delivery across technology transformations.
Experience designing accessible, low friction user journeys.
Strong communication and stakeholder engagement capability.
Desirable Experience
Behavioural change or service design background.
Experience with Figma, prototyping tools, and usability testing.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply