Within this role, you will support residents with enduring mental health issues. This can be highly challenging but rewarding in equal measure. This role requires shift work, including weekends and bank holidays for our mental health services across Stevenage, Letchworth, and Baldock. As a bank worker, you will be fully responsible for our customers' support and encouraging their independence. The customers all have complex enduring mental ill health, regularly the result of drug-induced psychosis, with unpredictable behavioral patterns. They require positive support to ensure their independence is maintained and they are encouraged to remain as active in the community as possible. The ultimate objective is for residents to return to independent living in the community.
What you’ll need to succeed: As this is a lone working role, experience in supporting vulnerable adults is essential. You will be required to make decisions on how to deal with safeguarding and risk issues daily, so you must be confident and decisive in responding to issues. While you have the full support of a dedicated management structure, you will be the lead in the service, including maintaining detailed records and dealing with third parties involved with residents' support packages. If you can demonstrate a passion for delivering excellent service to vulnerable adults in a dignified manner and want to make a real difference to a vulnerable section of the community, this is a role for you. You will be the person that makes a difference to an individual becoming content and managing their own life!
To meet our commitment to providing safe, high-quality services to our customers, we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list once an offer of employment is made. A new check will be completed every three years.
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organization by viewing our attached document.
Our promise: Here at Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively 'Serving people better every day' to educate, support, and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviors and to be mindful of their own and others' wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well, and recommend improvements. Our Network groups are:
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care, and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!
* 28 days annual leave plus 8 bank holidays (pro-rata for part-time) per year
* 2 volunteering days per year for things like helping out in local communities
* An additional 'Beliefs day' once a year to have an extra day off
* Supported family-friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan scheme for your everyday healthcare needs which you can add your family members to
* Tenancy deposit - interest-free loan to help with rental deposits and season ticket loan
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organizational activity and link in with colleagues
* Career progression across the organization with our mentoring/coaching programs, apprenticeships, and career planning support
* Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organization
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