About the Role
Adecco is recruiting for a Service Desk Analyst for our client Southern Water in Sussex. This is a temporary role for 6 months.
Working Hours
* Monday – Friday: 7 am – 3 pm (Week 1)
* Monday – Friday: 8 am – 4 pm (Week 2)
* Monday – Friday: 9 am – 5 pm (Week 3)
Responsibilities
Provide technical support to our userbase via telephone, email, portal, and face‑to‑face (70%) and manage request fulfilment, escalations, ad‑hoc jobs, and project activities (30%). Day‑to‑day tasks include:
* Taking inbound IT support requests and logging them on the ServiceNow ticketing system
* Aiming for first‑line fixes where possible
* Escalating unfixable issues to second and third line support
* Assisting internal clients at the desk side to resolve hardware and software issues at first line
* Resetting passwords using Active Directory (AD)
* Assisting users with multi‑factor authentication issues
* Assisting users when new technology is rolled out
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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