Responsibilities
* Operating in a business partnering model, the Senior HR Advisor is customer‑focused, providing professional advice and challenge on a full range of HR matters, including case management, redundancy, and organisational change programs. This role contributes to the delivery of the Council's People Strategy by taking responsibility for key elements of the program. Additionally, the position involves maintaining and analysing the employee records system, identifying trends and issues, and collaborating with services to develop action plans based on the data.
* Advice, Support, and Challenge: Manage and resolve a complex HR caseload autonomously, providing both responsive and proactive advice and guidance on HR issues. Offer a range of options, assess risk factors, and challenge managers to consider employment legislation and business needs, while supporting employee well‑being and engagement.
* Employee Relations: Provide advice, guidance, training, and coaching to managers on employee relations casework, including ill health, performance, grievance, disciplinary, redundancy, and organisational change. Build relationships across all management tiers to ensure a proactive and professional HR service.
* Customer Relationship: Act as a comprehensive front‑line HR Advisory service, responding to inquiries from services via the shared advisory inbox or directly from operational line management clients. Encourage and coach customers to adopt self‑service behaviour, particularly in using our ERP system.
* Change Management: Lead and support the SHRBP and HRBP in delivering change management projects, including service restructures and TUPE transfers. Utilize a project management approach to ensure activities are planned, coordinated, documented, and driven through at pace, coaching managers to drive effective change and engagement with their teams.
Qualifications
* Extensive experience working within an HR environment, delivering HR advice and support to customers.
* Experience managing a complex HR Advisory caseload face‑to‑face with managers, making autonomous decisions based on employment law and HR policy.
* CIPD Level 5 or equivalent demonstrable experience in a similar role.
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