Job Description
The role of a Collections / Customer Service Assistant involves providing exceptional customer service while managing accounts and payments within the energy and natural resources sector. This position requires attention to detail and a proactive approach to resolving customer queries efficiently.
Client Details
This opportunity is with a well-established organisation within the energy and natural resources industry. As a small-sized company, they pride themselves on offering tailored services to their clients and fostering a supportive work environment for their employees.
Description
* Manage customer accounts and oversee payment collections.
* Handle customer queries promptly and professionally.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with internal teams to resolve customer issues.
* Ensure compliance with company policies and industry regulations.
* Provide regular updates on account statuses and outstanding payments.
* Support the team with administrative tasks as needed.
* Contribute to improving customer service processes and procedures.
Profile
A successful Collections / Customer Service Assistant should have:
1. Experience in customer service or a similar role within the energy and natural resources sector.
2. S...