Note: This position is available to internal applicants only. About the role An exciting opportunity has arisen for a Business Improvement Facilitator to join our team on a temporary full-time basis for a period of up to 3 years. As part of Penrith City Council’s Business Improvement team, the Business Improvement Facilitator will be responsible for supporting the Business Improvement Manager in delivering business improvement projects and undertaking our service review program, to improve processes, and drive service efficiencies for our customers. You will be joining a fun and results focused team who pride themselves on collaboration and teamwork to drive sustainable change across the organisation We are passionate about improving business results for our customers and internal business units, while creating and leading a culture of continuous improvement Council-wide. About you To be successful in this role, you must have a can-do attitude, a desire to build relationships and be proactive in your approach to work. You’ll have a history of implementing continuous improvement solutions in Government organisations or large corporations through facilitating workshops, collecting and interpreting data. Essential criteria Tertiary qualification in Business or related related field in business improvement with previous experience Demonstrated experience and ability in researching, collecting, analysing and interpreting data and processes, to solve problems and improve business performance Demonstrated written and oral communication skills via consultation, facilitation, engagement, and relationship management with a diverse range of stakeholders. Understanding and working knowledge of project management, business improvement or human-centred design methodologies, processes and tools with formal Lean Six Sigma Green Belt certification/training Highly organised with experience in coordinating and scheduling meetings and workshops with stakeholders and collating results and outcomes while working within timeframes Desirable criteria An understanding of the range of services provided by local government Experience working with Promapp and working knowledge of Human Centered Design Commencing salary: $96,174.00 per annum, plus 11.5% Superannuation. How to apply You will be required to undertake employment checks, which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration and/or a Functional Test, as relevant to the position for which you have applied. Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council, for review, in order to progress through the recruitment process. Please select the link/s below to view the position description and to submit your application online. In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered. Completed applications must be received by 11.55pm on the closing date. Please allow 4 weeks from the closing date for the processing of your application. For further information about the position, please contact Brooke Conroy, Business Improvement Manager, on 4732 8308. About us At Penrith City Council, we’re passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we’re here to support you in the moments that matter. ou can be confident in joining a workplace that offers truly outstanding benefits, including: A range of flexible work arrangements 18 weeks paid maternity leave Health and wellbeing leave 15 days personal leave Significant financial and leave support for undertaking further education Diverse salary packaging And much, much more! The Business Excellence (BE) department is within the Corporate Services directorate and includes the following critical functions: Business Systems, Enterprise Project Management Office (EPMO) and Business Improvement (BI).