We are looking for a friendly and enthusiastic administrator and housekeeper to join our fantastic team in our state-of-the-art student accommodation the heart of Newcastle.
As the Sales & Service Associate/Housekeeper, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism.
Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents
* there will be lots to keep you busy Here's what you'll do: Provide a friendly and professional customer service to students living in the residences Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential Follow and implement all our operating procedures Ensure that the safety and welfare of all our residents is always maintained Organise and communicate social events for residents You’ll be responsible for keeping communal areas and rooms clean and tidy and deep cleaning vacated rooms & kitchens where required between tenancies.
Excellent attention to detail is needed to ensure everything is highly presentable and in tip top condition for the students that live with us.
Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc.
Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Here's what you'll need: Great customer service and communication skills, being able to effectively engage with people at all levels Be super personable and have a genuine passion for engaging with people Ability to be proactive with strong problem-solving skills Be really organised and able to spin lots of plates at once (metaphorical plates) Good working knowledge of MS packages Resilience and adaptability, as well as a great cultural diversity awareness Experience within a similar role where cleaning and safety is a priority Eye for attention & detail Can-do attitude & initiative Able to communicate effectively with people Responsive to any queries Willingness to go the extra mile
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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