Apply for the Ambulance Care Assistant role at EMED Group
We have a fantastic opportunity for full‑time Ambulance Care Assistants to join our team based in Thurmaston, Leicestershire.
An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.
Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two‑person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.
This role requires you to work on a rota basis, working 5 x 8hr shifts per week including some weekends. The operational hours for this role are between 5am and midnight. You may be required to work any shift within these hours.
Please note the start date for this role is Monday 26th January. We are unable to consider your application if you are not available to start on this date.
Responsibilities
* Transport service users to and from medical appointments and between healthcare facilities.
* Assist with the transportation of ‘end of life’ service users, ensuring a high level of empathy at all times.
* Build rapport by effectively communicating with patients and their relatives/friends.
* Responsible for lifting, securing and helping service users in and out of the ambulance.
* Assist with handing over patients to appropriate staff on arrival at treatment centres or to families at home.
* Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
* Assist service users with challenging behaviour and/or mental health illnesses.
* Ensure that the ambulance is kept safe, clean and tidy.
Qualifications
* Committed to patient care.
* Effective communicator, experienced in handling emotional circumstances.
* Calm, considerate, careful driver, with no more than three penalty points on licence.
* Natural flair for teamwork and collaboration.
* Physically fit for patient handling and moving.
* Pass an Enhanced DBS check (company funded).
* Ability to work flexible shifts.
* Familiarity with the local and surrounding area.
Benefits
* Life Assurance – £5,000 protection.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or during a treatment pathway.
* Cash‑plan benefits: protection during illness including dental, optical, chiropody.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues.
* Financial guidance on retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – recognition after 5 years, increasing annual leave.
* Values‑based Internal Recognition Scheme with financial reward, leading to an annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* The EMED foundation support for colleagues and local communities.
* Paid holiday entitlement.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) for health and wellbeing support.
* Flu vaccination through an internal campaign in Autumn/Winter.
Our Values
* Collaborative – work as one team with a shared purpose to meet the needs of patients, passengers, colleagues, customers, communities and the planet.
* Agile – listen, learn and adapt to improve the business, each other and ourselves.
* Reliable – do what we say we will do, take responsibility and behave with integrity.
* Empowered – confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group is committed to providing services for our patients, service users, clients and the community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with the aim of being truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group is committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Job Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industries: Public Health
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