Job Description
Job Opportunity: Depot SupervisorLocation: ChepstowSalary: £36,346.17 per annumHours: 42.5 hours per week, working 8.25 hours per day. The role follows a rotating shift pattern of Monday-Friday for two weeks, followed by Tuesday-Saturday on the third week.
Our client is looking for a dedicated Depot Supervisor to oversee and manage all aspects of their satellite delivery function at their depot in Chepstow. You will play a key role in ensuring efficient delivery scheduling, allocation of loads, and maintaining high performance in line with customer service targets.
Key Responsibilities:
* Manage and schedule deliveries, allocate loads, and monitor delivery performance to ensure efficient and timely service.
* Oversee resource allocation to ensure deliveries are dispatched on time and cost-effectively, meeting budgetary targets.
* Monitor driver performance throughout the day and take proactive action to meet delivery targets.
* Address and resolve customer queries related to failed deliveries in a professional and timely manner.
* Maintain a high service level, aiming for above 99.5% attributable service level.
* Ensure full compliance with hand-held terminal usage, start time, and 3-hour delivery adherence.
* Manage first-stage disciplinary situations as necessary.
* Maintain accurate records on the Drive system and provide reporting on key performance indicators to senior management.
* Promote company core values and ensure effective communication of expectations to all staff.
Requirements:
Knowledge:
* Understanding of industry legislation, including tachograph and driving hours regulations.
* Extensive experience in transport operations and legal responsibilities.
* Basic awareness of health and safety legislation.
Skills:
* Strong PC literacy, particularly with Microsoft Excel.
* Clamp/fork truck license (advantageous).
* Ability to work under pressure in a fast-paced environment.
* Strong leadership and people management skills.
* Excellent verbal and written communication skills.
Experience:
* Experience leading a small team (advantageous).
* Experience in a customer-focused environment.
* Supervisory or management experience in a multi-drop environment is preferred.
* An O License would be desirable.
If you have the experience and drive to lead a team and ensure smooth operations in a fast-paced delivery environment, we would love to hear from you.
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