Forgan's Broughty Ferry, 234 Brook Street, Dundee, Angus, DD5 2AH
About Us:
The Scotsman Group is a leading name in Scottish hospitality, renowned for our vibrant venues and outstanding service. This festive season, we’re gearing up for an exciting time, and we need passionate, energetic floor staff to help us deliver exceptional experiences to our guests. From bustling restaurants to lively bars, you'll be part of a team creating unforgettable moments during the most wonderful time of the year.
The Role:
As part of our Festive Floor Staff team, you’ll be at the heart of our festive celebrations. Your role will involve delivering excellent service to our guests, ensuring their experience is seamless from the moment they step through our doors.
Key Responsibilities:
1. Provide outstanding customer service with a friendly and welcoming attitude.
2. Take orders and serve food and drinks efficiently during peak festive hours.
3. Ensure tables and dining areas are kept clean and well-presented.
4. Support bar and kitchen teams during busy periods.
5. Handle payments and provide an accurate till service.
6. Engage with customers, offering menu suggestions and answering any queries.
7. Assist with event setups and special festive functions.
Requirements:
8. Prior experience in a customer-facing role is preferred but not essential.
9. A passion for delivering excellent customer service.
10. Ability to work well under pressure in a fast-paced environment.
11. A team player with great communication skills.
12. Flexible availability, including evenings, weekends, and key festive dates (including Christmas and New Year).
13. A positive attitude and a commitment to making the festive season magical for our guests.
What We Offer:
14. Competitive hourly rate with opportunities for tips and overtime.
15. TRONC electronic tips – Our staff keep 100% of tips earned in venues.
16. Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
17. Full training provided to ensure you're prepared for the festive rush.
18. A vibrant and supportive work environment.
19. Staff meals and festive perks throughout the season.
20. The opportunity to gain experience with one of Scotland’s top hospitality groups.
21. Opportunities for further employment after the festive period.
Next Steps:
Ready to make this festive season unforgettable? Apply now and one of our friendly team will be in touch.
Join the Scotsman Group for a festive season filled with fun, energy, and unforgettable moments!