Overview
Hayward Hawk is delighted to be working with a long-standing IT services provider that supports a diverse portfolio of small and medium-sized businesses across Northern Ireland.
You will take ownership of support tickets, deliver IT projects, and play a key role in helping businesses get the most out of their IT systems. The role also involves proactive monitoring, troubleshooting, and relationship management with end-users.
Key Responsibilities
* Provide technical support to clients across a wide range of environments.
* Manage and resolve incidents and requests end-to-end via the internal service desk system.
* Deliver small-to-medium IT projects such as migrations, upgrades, and rollouts.
* Proactively monitor client systems to identify and prevent issues.
* Build trusted relationships with end-users, ensuring a positive support experience.
* Stay current with emerging technologies and contribute to team knowledge sharing.
Skills & Experience
* 3+ years’ experience in an IT support or service desk role.
* IT-related qualification (or equivalent commercial experience).
* Good working knowledge of:
o Microsoft Windows desktop and server technologies.
o Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
o Networking fundamentals including TCP/IP, DHCP, DNS, VPNs, and firewalls.
* Strong troubleshooting and communication skills.
* Ability to work independently and manage priorities effectively.
* Full UK driving licence and access to own transport.
Desirable
* Experience using professional services automation or ticketing tools.
* Familiarity with remote monitoring and management platforms.
* Knowledge of endpoint management solutions or scripting (e.g. Intune, PowerShell).
* Exposure to common business applications such as finance or ERP software.
What’s on Offer
* Competitive salary between £35,000 - £40,000
* Monday to Friday 9-5 (Hours can be Flexible)
* On-site working in Bangor
* Free on-site parking and accessible office location.
* Broad exposure to different clients, industries, and technologies.
* Opportunity to develop new skills and take ownership of client-facing projects.
If this sounds like the right next step in your career, and you’d like to hear more about the role, organisation, and the progression opportunities available, reach out to Aaron Pyper for more information.
Skills
* Microsoft 365
* Entra ID
* Computer Networking
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