Job Title: Logistics Coordinator (Time Critical Operations)
Location: Redditch (Office-based, no hybrid option)
Salary: Up to £32,000 DOE + 10% shift allowance
Hours: 44 hours per week, 4 on / 4 off shift pattern (06:00–18:00), includes weekends
Training: Monday–Friday, 08:30–17:00 (approx. 6–8 weeks)
Holiday: 25 days + bank holidays (plus option to purchase up to 5 additional days)
About the Role
An opportunity has arisen for a Logistics Coordinator to join a fast-paced time-critical transport and freight forwarding operation based in Redditch.
The successful candidate will be responsible for ensuring shipments are accurately booked, tracked, and delivered on time, while maintaining strong customer communication and operational control under pressure.
Key Responsibilities
Customer & Shipment Management
* Manage customer enquiries and orders via phone and email
* Load and manage shipments on internal systems
* Provide quotations for UK and European transport
* Offer multiple transport solutions including airfreight where required
* Keep customers updated on job progress and status
Operational Control & Planning
* Book, track, and monitor shipments end-to-end
* Source and liaise with suppliers and carriers
* Review routes and transport options to ensure cost efficiency and profitability
* Support line stoppage and urgent escalation situations
* Ensure clear communication with warehouse teams for inbound and outbound planning
Administration & System Accuracy
* Close out job files, ensuring PODs and supporting documents are obtained
* Maintain accurate system records and ensure data integrity
* Ensure jobs are fully completed prior to invoicing
* File paperwork accurately and in a timely manner
* Maintain strong system housekeeping standards
Performance & Coordination
* Manage priorities effectively to meet tight deadlines
* Liaise with Operations, Accounts, and Warehouse teams
* Monitor KPIs and escalate issues where required
* Ensure all tasks are completed accurately and within required timescales
Requirements
Skills & Experience
* Previous experience in transport, freight forwarding, or logistics (essential)
* Strong understanding of European planning (essential)
Qualifications (Desirable)
* CPC qualification (advantageous but not essential)
Additional Information
* 4 on / 4 off shift pattern including weekends
* Full training provided (up to 6–8 weeks standard days schedule)
* Opportunity to work in a high-pressure, high-responsibility logistics environment