Job Title: – H2H Customer Service Coordinator
Job type: 12 months
Work type: 1 day from home every week
Salary: £13.50 per hour
Location: SL6 4XE-Maidenhead
Working mode: Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months. Only depending
1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)
On call segment
Responsibilities
* Provide the highest levels of customer care to both patients and health-care professionals
* Stock check and arrange patient deliveries via telephone and email
* Answer patient and stakeholder enquiries, resolving all queries that might arise
* Troubleshoot feeding pumps
* Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
* Communicate with internal & external stakeholders by phone & email
* Manage daily workload as delegated by lead coordinator
Requirements
* Experience in customer service preferred but not essential
* IT Proficient
* Proficient in using two monitors
* Professional and confident telephone manner
* Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
* Able to drive or reach site with ease