Senior it support technician

Senior IT Support Technician - MSP
Location: Bracknell (Hybrid - 2 days in office)
Salary: £32K-£35K DOE

A growing and dynamic IT Managed Services Provider (MSP) supporting over 60 clients is looking for a Senior IT Support Technician to join their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed.

You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work, and mentoring junior team members.

Key Responsibilities:

* Provide 2nd line support across Windows Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDS
* Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice)
* Support and configure Hyper-V and virtualised environments
* Perform hardware diagnostics, repairs, and installations
* Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs
* Monitor and maintain client systems and networks
* Assist with workstation setups and fault diagnosis (hardware/software)
* Deliver excellent customer service via phone, email, and in person