Home Based - Virtual delivery with requirement to deliver from QA centres and client sites
Your Role:
As an expert in leadership and professional skills, you will deliver QA and partner-accredited, innovative, high‑quality training across topics such as Equality & Diversity, Neurodiversity, personal impact, communication, coaching and mentoring, problem solving and decision making, leading change and stakeholder management. You will empower learners at all levels to apply skills effectively in their roles through practice, reflection and action planning. You’ll maintain strong satisfaction scores, contribute as a subject matter expert, and collaborate across teams to support shared goals and continuous improvement. Alongside programme delivery, you’ll be responsible for designing and developing new courses and contributing expert insight to ensure our portfolio remains impactful and aligned to client needs.
Key Responsibilities:
* Training Delivery: Deliver engaging, high‑quality leadership and business training (virtual and in‑person) that meets QA standards and regulatory requirements.
* Learning Design: Create impactful, learner‑centred course materials aligned to client needs and designed to drive real workplace performance.
* Quality & Performance: Consistently achieve strong satisfaction scores, meet observation standards, and use coaching and feedback to continuously improve.
* Subject Matter Expertise: Bring expertise across leadership and professional skills topics, contributing to programme design and supporting colleagues and clients.
* Communication & Collaboration: Work effectively with internal teams and external stakeholders to ensure exceptional training delivery and learner experiences.
* Team Contribution: Support team goals with accountability, reliability and flexibility to meet changing priorities.
* Continuous Development: Maintain relevant professional accreditations and stay current with emerging trends in leadership development.
Your Experience and Skills:
* Excellent facilitation, coaching and presentation skills to deliver complex behavioural concepts in an interactive, practice‑rich way, virtually and in person, to diverse audiences (from early‑career professionals to senior leaders).
* Proven ability to design and develop engaging leadership & professional skills learning experiences (workshops, modular programmes, action learning, masterclasses) aligned to client outcomes and multiple delivery formats.
* Skilled at translating organisational challenges (e.g., leading change, influencing stakeholders, communication across technical/non‑technical groups) into structured, outcome‑focused learning with measurable on‑the‑job impact.
* Experience applying instructional design principles and adult learning theory to create highly interactive, application‑focused materials and resources.
* Comfortable delivering across key topics such as Equality & Diversity, Neurodiversity, communication & impact, coaching & mentoring, influencing & stakeholder management, problem solving & decision making, time management & personal effectiveness, resilience, leading change, team building (e.g., SDI), and briefing skills.
* Passion for learning, leadership development and enabling performance through skills application in role.
* Strong stakeholder management, with the ability to build credibility quickly with both technical and non‑technical audiences.
Qualifications (Desirable):
* Recognised leadership/learning credentials such as ILM (e.g., L5–L7), CIPD (L&D), or EMCC/ICF coaching accreditation; certification to administer relevant psychometric tools (e.g., SDI/Insights/DiSC/MBTI) where appropriate.
* Degree (or equivalent experience) in a relevant field (e.g., Organisational Psychology, HRD, Business, Coaching).
What We Offer
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
* 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
* Medicash plan, Wellhub, Cycle to Work scheme
* Private Medical Insurance at corporate rates
* Employee Assistance Programme
* Employee Discounts Benefit Hub
* 2 Charity days per year
* Pension Scheme
Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
A little about QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.
Our Mission:
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.
You can find out more about us at https://www.qa.com/about/careers/
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