Role Overview
We are looking for a friendly, organised Administrator to join our Sexual Health Hub in Loughborough. This key front‑line role supports the smooth running of clinics by welcoming patients, booking and registering appointments, managing telephone enquiries, and ensuring patient records are accurate and up to date. You will work closely with clinical and multidisciplinary colleagues to deliver a safe, confidential, and patient‑focused service.
Key Responsibilities
* Provide a high‑quality administrative service to support the day‑to‑day running of the Sexual Health Hub.
* Welcome patients at reception and facilitate a welcoming environment.
* Book and register appointments, manage telephone enquiries and ensure accurate and up‑to‑date patient records.
* Use electronic patient systems to track appointments and patient journeys, supporting effective clinic capacity and timely access to care.
* Carry out a range of back‑office tasks such as producing letters, managing mail, recording messages for clinical colleagues, and booking translators when required.
* Work closely with the wider multidisciplinary team to maintain a safe, confidential and well‑organised environment.
* Use initiative and flexibility to support service developments, outreach clinics and spoke sites as needed.
Essential Requirements
* GCSE level education or equivalent in Maths and English.
* Experience in an administrative or reception role.
* Confident using IT systems, including Microsoft Word, Excel and PowerPoint.
* Ability to organise and prioritise workload.
* Strong communication skills, both verbal and written.
* Professional, mature approach when dealing with sensitive sexual health issues.
* Ability to work independently and as part of a team.
* Experience handling confidential information.
* Flexible and able to respond to changing service needs.
Desirable Requirements
* Experience working in sexual health, primary care or another healthcare setting.
* Experience using electronic patient record systems.
Key Working Conditions
* Must be willing to work flexibly, including evenings and weekends.
* Must be willing to travel across local sites in line with service needs.
Benefits
* Salary of £24,853 – £27,387 FTE with access to our group pension.
* Free tea, coffee, and milk at your base location.
* Membership of My Reward Hub, giving access to discounts, cashback and voucher offers.
* Access to wages as you earn them to help cover emergencies and avoid overdraft fees.
* Online and face‑to‑face support for your mental and physical wellbeing, including counselling, debt and legal support.
* Access to eLearning, bespoke career pathways and continuing professional development.
* An open, just culture encouraging idea sharing and backed by ringfenced innovation funding each year.
Equal Opportunities
We are committed to equal opportunities and welcome applications from a broad, diverse range of people. We are a Disability Confident Committed company and work to provide facilities, adjustments, and technical solutions to be as inclusive as possible.
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