HR Shared Services Specialist
Informa, Colchester, England, United Kingdom
Informa is an international business that connects specialists with knowledge, supporting them through live and on‑demand events, digital services and academic research.
Job Description
This role is based in our Colchester office.
The HR SSO is responsible for the full ‘Hire to Retire’ employment cycle of approximately 11,000 colleagues globally. It is split into four areas – HR SSO EMEA, HR SSO America, HR SSO APAC and MI (Management Information). HR SSO EMEA serves about 4,000 colleagues and is further divided into Pre‑employment and Administration.
Key Responsibilities
* The HR SSO Specialist (Admin) is expected to assume the following key responsibilities plus any other reasonable duties as required:
* Provide first point of contact for all colleagues on employee‑lifecycle enquiries. Resolve queries professionally and promptly.
* Manage the HRIS systems (SAP and Oracle) to ensure colleague profiles are maintained and accurately updated.
* Work with HR Business Partners, Payroll and Benefits teams to ensure all payroll deadlines are met.
* Prepare, run, and submit payroll each month to our in‑house payroll team and external payroll provider (ADP).
* Produce all change, parental leave, absence, flexible working and any other ad‑hoc letters upon request.
* Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
* The HR SSO Specialist (Pre‑employment) is expected to assume the following key responsibilities plus any other reasonable duties as required:
* Provide first point of contact for hiring managers and candidates for vacancy and recruitment enquiries. Resolve queries professionally and promptly.
* Manage the candidate management system (Smart Recruiters) on a day‑to‑day basis.
* Work with hiring managers to obtain RTW’s prior to day 1 start.
* Initiate new starter processes on relevant systems.
* Preparation of new starter documentation including offer letters and contracts.
* Ensure that new colleagues are booked into any divisional induction programs.
* Manage the reference request process for all new starters.
* Oversee recruitment of temporary staff and contractors across the business, ensuring appropriate documentation is kept and renewed when needed, IT equipment is in place and that health and safety inductions are completed.
Skills & Abilities
* Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts.
* Proficient skills in Excel, Word and Outlook are essential.
* Remain approachable under pressure.
* Knowledge and ability to use relevant internal systems.
* Act with integrity, tact and diplomacy with sensitive and confidential information.
* Work as part of a team.
* Ability to complete a variety of related tasks.
Qualifications
* Good knowledge of SAP and/or Oracle system preferable.
* Good knowledge and understanding of HR/Payroll administration.
* Previous experience within an HR SSO environment desirable.
Additional Information
We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – such as at an Informa event – you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.
Benefits
* Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
* Broader impact: take up to four days per year to volunteer, with charity match funding available too
* Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
* Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
* A flexible range of personal benefits to choose from, plus company funded private medical cover
* A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
* Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
* Recognition for great work, with global awards and kudos programmes
* As an international company, the chance to collaborate with teams around the world
Equal Opportunities
At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.
Privacy Statement
See how Informa handles your personal data when you apply for a job here.
Seniority level
Entry level
Employment type
Full‑time
Job function
Human Resources
Industries
Human Resources Services
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