UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm
Job Summary: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. Key Tasks
* Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works.
* Checking system as your first job to ensure all engineers are logged in to resource management and on target * Liaising/chasing engineers throughout the day regarding SLA's
* Working alongs...