Service Desk – 1st Line Support Engineer
Salary: £23,910 per annum
Location: Altrincham office, with work from home on late shifts and weekends
Hours: Full time, 37.5 hours per week, with shift patterns on a rota (07:00 am – 3:00 pm, 08:00 am – 4:00 pm, 09:00 am – 5:00 pm, 04:00 pm – 12:00 am, weekend hours 7 am – 7 pm)
Job Description
This role involves providing first-level IT support and administration duties to end users seeking IT assistance. Responsibilities include handling basic support requests such as password resets, creating user accounts, modifying file permissions, and performing basic configuration tasks on our key operational systems. Additionally, support may be provided to the Desktop Services team in provisioning mobile devices and imaging laptops.
Qualifications
Ideal candidates will have a passion for IT and a desire to develop a career in IT support. You should be quick to absorb and retain information, highly self-motivated, and detail-oriented. Proven analytical and problem-solving skills are essential, along with the ability to prioritize and execute tasks effectively in a high-pressure environment. Experience working in a team-oriented, collaborative setting with exceptional customer service skills is preferred.
Additional Information
We offer comprehensive training and development opportunities, including self-directed learning, coaching, e-learning modules, and access to further qualifications and courses. You will be supported in your career development within your branch or across the City & County Healthcare Group. We also encourage pride in the meaningful work you do.
Benefits include:
* Your birthday off*
* Occupational Maternity Pay & Adoption Pay
* Occupational Paternity Pay*
* Death in Service Payment*
* Occupational Sick Pay
*Terms and conditions apply.
We are committed to transforming the care industry through positive change. As the UK's largest care provider, we offer a stable and rewarding career, with opportunities for growth and security. Join us on our journey.
City and County is an Equal Opportunities Employer.
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