Senior Workforce Management & Capacity Planning Analyst
Join us as a Senior Workforce Management & Capacity Planning Analyst at Barclays Business Banking. Be part of our workforce management team, focusing on forecasting, capacity planning, recruitment, and optimisation management. You will engage with senior stakeholders including operational leaders, performance teams, finance partners, and business managers to optimise the WFM toolkit and drive excellent colleague and customer outcomes.
Key Skills and Experience:
* Optimisation and capacity planning
* WFM Management and Toolkits
* Workforce Forecast Methodologies
* Stakeholder Management
* Influencing
* Analytical Skills
Desirable Skills:
* Communication skills
* Organisation
* Problem Solving
This role is based in Northampton, Glasgow, Liverpool, or Manchester.
Purpose: To optimise staffing, forecasting, scheduling, and workforce allocation through data analysis to enhance customer experience.
Responsibilities:
* Manage staff optimisation, forecasting, and scheduling based on data and trends.
* Collaborate across teams to align workforce management processes.
* Develop and implement strategies and controls to mitigate risks.
* Identify improvement areas and provide feedback and coaching.
* Stay abreast of industry trends to implement best practices.
* Participate in projects to improve workforce management efficiency.
* Develop staffing schedules to meet business needs.
* Manage operational readiness plans to support customer outcomes.
Leadership Expectations:
* Advise and influence decision-making, contribute to policy development, and ensure operational effectiveness.
* Lead a team or guide collaborative assignments, set objectives, and coach colleagues.
* Demonstrate leadership behaviors: Listen, Energise, Align, Develop.
* Manage risks, develop policies, and strengthen controls.
* Engage in complex data analysis and communicate effectively with stakeholders.
All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset: Empower, Challenge, Drive.
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