Job Title: Facilities Assistant - Part Time 30 hours per week
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to join the team located in Sophos, Abingdon.
Role Summary
* Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible. Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
* Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
* Maintain security and safety standards as required, ensuring that visitors are escorted, and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
* Maintain break out and kitchen areas when janitorial team not available.
* Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
* Carry out monthly workplace inspections.
* Coordination of site inductions.
* Ensure signage and notice boards are kept neat and tidy at all times.
* Undertake weekly cleaning quality checks and highlight any non‑compliance to Serviced Office provider. Ensure all quality checks are documented.
* To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests.
* Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance.
* Facilitate onsite events by coordinating refreshments and catering, and ensuring the event space is cleaned and reinstated once the activity has concluded.
* To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records.
* To manage the centralized snack/refreshment stores, including receiving and distributing milk, and to maintain the additional snack/refreshment orders & records.
* Sort & deliver all incoming (internal and external) post to individual desks.
* Maintain a safe and tidy workplace.
* In addition to the tasks mentioned above, other activities and responsibilities may be individually defined.
* Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
* Follow required emergency prevention and operational controls.
* Report all accidents, occupational illnesses, and emergencies.
* Apply, execute and maintain function related quality issues.
Experience Required
* Previous experience within the Facilities Management industry preferable.
* Experience within Customer Services.
* Excellent telephone and email manner.
* Highly organised with a structured approach.
* Computer literate, preferably some data entry experience.
* Demonstrate a natural passion and understanding of quality customer service.
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