Customer Performance Marketing Executive
Department: Marketing
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Head of Outbound Performance Marketing
Description
We aim to create safer workplaces worldwide by building a responsible network of buyers and suppliers. Alcumus SafeContractor simplifies compliance for over 50,000 organizations globally, helping them protect their people, operations, and the environment. We support our network by ensuring compliance with key standards related to health and safety, sustainability, and ethics.
As a Customer Performance Marketing Executive within the UK SafeContractor division, you will play a key role in delivering impactful, performance-driven communication programs across our UK product portfolio. Working closely with the Customer Performance Marketing Manager, you will plan and execute initiatives that improve every stage of the customer journey, from onboarding to retention and advocacy. This is a great opportunity to influence how we engage with our customers and enhance their experience with us.
Daily Responsibilities
* Collaborate with onboarding and sales teams to optimize the customer onboarding process, including communication and collateral (written and digital).
* Develop and implement ongoing value-added communications such as newsletters, industry updates, and events to boost customer loyalty, retention, and cross-sell opportunities.
* Identify customer advocates and create case studies to promote advocacy and attract new business.
* Analyze the customer lifecycle and implement improvements using tools like training materials, guides, videos, and bulletins to support retention and re-engagement.
Required Skills and Experience
You should have at least two years of marketing experience, particularly in developing customer-centric communication programs that deliver measurable results. Strong copywriting skills and stakeholder management abilities are essential. You need to be highly organized, capable of managing multiple projects simultaneously, and thrive in fast-paced environments.
Benefits
Alcumus offers a hybrid working policy, with three days per week in the office. Our benefits include:
* Enhanced parental leave
* Generous annual leave
* Healthcare plan
* Annual Giving Day
* Cycle-to-work scheme
* Pension scheme with employer contributions
* Life assurance (3x salary)
* Rewards program with discounts and cashback
* LinkedIn Learning for professional development
Application Process
If you're interested but don't meet all criteria, we consider transferable skills and potential for growth. We are committed to diversity and inclusion, and we support applicants with different backgrounds and needs. Expect a response within 15 working days and a multi-stage interview process, which can include virtual and face-to-face interviews. Please inform us if you require any accommodations during the process.
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