THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to mobile engineers ensuring that all parts and technical assistance is available when required. To work as a team with the day to day running of the service office to ensure maximum efficiency, using the SAP system as the prime tool.This is a fully office based full time permanent position working Monday to Friday.THE ROLE & YOUR RESPONSIBILITIES: Taking / logging incoming work from customersEffectively deal with all customer service enquiries, advising and actioning accordingly, with organised and effective follow ups, taking ownership of the problem from start to finish, and be the first point of contact for customers.Create job cards / notifications via SAP and identify / order parts for engineers.Plan engineer's daily workload, effectively and efficientlyAssist with maintaining control of parts within the Service Centre and carryout regular audits / reporting to manage stock control, ensure that engineer's returns are handled promptly / daily.Receive and book in deliveries, prepare parcels for dispatch to customers and engineers.Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible t...