Overview
EMEA Agency, Ground Transportation and Hotel Manager role at Morgan Stanley. Responsible for the Ground Transportation program, including the Online Booking Tool, and the Hotel Program in EMEA, including daily vendor management and issue resolution, as well as regional and global strategy and initiative facilitation.
In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do‒and‒win business.
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What You'll Do In The Role
* Delivery of high-quality travel services within the EMEA region with focus on leading the EMEA Ground Transportation Program and EMEA Hotel Program
* Manage all day to day operational, vendor management and client service-related issues within the areas of responsibility, including but not limited to Ground Transportation and Hotels
* Engage and consult with business units, ensuring they are informed about cost-effective opportunities with Ground Transport, Hotel services and managing business expense costs
* Ensure delivery of metrics / management information on EMEA Hotel RFPs, travel and business services to measure performance (annualized KPI’s) as well as responsible for vendor SLA’s/KPI’s
* Prepare monthly analytic reviews related to Ground Transportation spend, especially for Business Units and Cross-Divisional Stakeholders
* Complete ad-hoc reporting as it relates to internal strategy projects (creating specialized dashboards, identifying trends, and providing insights and suggestions based on data analysis to improve compliance, cost controls and Firm objectives)
* Generate and analyze reports to identify trends and areas of concern
* Provide regular reports to management on trends and compliance issues
* Offer insights and recommendations based on data analysis
* Ensure acceptable service delivery of key vendors including Agency
* Drive operation efficiencies, understand key markets, challenge existing operational processes and procedures and identify opportunities for improvement
* Manage all day to day travel agency operations and service related issues
* Along with the Regional Travel Manager, represent EMEA in all global, regional and local initiatives, RFPs & negotiations and manage communications in line with the guidelines of CS management
What You’ll Bring To The Role
* Able to demonstrate knowledge of corporate travel and/or previous experience in a travel related role. 5+ years of Ground Transport and Hotel Vendor Management experience preferred.
* Managing internal and external professional business relationships
* Language skills: Fluent in English
* Communication skills: Excellent verbal, written and presentation skills
* Computer Literacy (Software Applications / Mainframe): Microsoft applications and a functional understanding of travel global distribution systems
* Ability to work independently and under pressure and efficiently on multiple project requests simultaneously
What You Can Expect From Morgan Stanley
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. We offer an environment where you are supported and empowered with opportunities to grow and contribute.
To learn more about our offices across the globe, visit the Morgan Stanley global offices page.
Equal Opportunity Statement
Morgan Stanley is an equal opportunities employer. We are committed to a diverse and inclusive workforce and encourage applications from all qualified individuals.
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