JOB DESCRIPTION About the role We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. This permanent, full-time, 35 hours per week vacancy based in our Oldham office has a hybrid working option. The purpose of the role is to lead the strategic development and operational management of Guinness's Rent, Service Charge and Customer Accounts service. What we're looking for We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You'll be able to demonstrate Essential: Senior management experience in Rent, Service Charge and Customer Accounts management environments. Proven track record of strategic and operational planning in leading the delivery of high-quality customer focused services. Significant experience of leading, managing and motivating multi-disciplinary operational teams. Exceptional customer and commercial focus demonstrated in personal actions and behaviours. Experience of leading delivery of measurable improvements in performance and quality. Experience of leading implementation of significant business change. Excellent oral and written communications. Excellent knowledge of Microsoft Office. Demonstrate the Guinness Behaviours. Demonstrate the Guinness Leadership and Management Standard. Desirable: Broad understanding of the not-for-profit sector, and / or housing sector. Broad understanding of income recovery / arrears collection industry. Qualifications Essential: Educated to degree level and/or relevant professional qualification, e.g. CIH Level 6. If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme