Junior IT Technician
Location: Thorpe House, Rushcliffe Care Head Office (Thorpe Site)
Hours: Full-time, (37.5hrs) office-based with multi-site responsibilities
About Rushcliffe Care Group
With over 35 years of experience, Rushcliffe Care Group provides specialist care to some of the most vulnerable people in society. Our services span a range of residential, nursing, and specialist care homes across the UK, and we pride ourselves on delivering care that reflects our values: Reputable Care, Respect and Compassion, Robust Communication, and Real Commitment.
About the Role
We’re looking for a Junior IT Technician to join our team. This is a hands-on, multi-site role that’s ideal for someone with a strong interest in technology and a willingness to learn. You’ll be the first point of contact for IT issues, helping staff across the group with hardware, software, and network queries. You’ll also support the configuration and rollout of IT equipment, manage user accounts, and maintain accurate records of IT assets.
You’ll be expected to travel to different locations as needed, so a full UK driving licence and access to your own vehicle is essential. (Mileage paid)
Key responsibilities include:
1. First-line support for IT queries via helpdesk, phone, and in-person
2. Installing and maintaining desktops, laptops, printers, and mobile devices
3. Supporting user account management in Microsoft 365, Active Directory, and other platforms
4. Escalating issues appropriately and ensuring clear communication with users
5. Contributing to IT projects and maintaining documentation
About You
We’re looking for someone with:
6. A basic understanding of IT systems, networks, and troubleshooting
7. Confidence working with Windows OS, Microsoft 365, and mobile devices
8. A helpful, patient approach with strong communication skills
9. A willingness to learn and develop in the role
10. A full UK driving licence and use of a car
Experience in an IT support role and knowledge of Active Directory, MDM platforms, or website content updates would be a bonus but not essential.
Join our team at Rushcliffe Care Group and help us continue to provide exceptional care and service to our residents.
You will be joining Rushcliffe Care, a company with over 35 years of experience in offering the highest levels of care to our most vulnerable in society.
Our core values, Reputable Care, Respect and Compassion, Robust Communication and Real Commitment are at the heart of everything we do.
Start making a difference with your career today.
All roles are subject to an enhanced DBS check, the cost of which is covered by Rushcliffe Care.