Location
Hybrid working- 1 day onsite per week - Primary locations: Aberdeen, Glasgow, Inverness or Perth
Job Description
Scope of Work – User‑Centred Design Services
Provision of User‑Centred Design (UCD) as a service to support the SSEN Transmission Digital Programme across multiple value chains and projects. The service embeds a consistent, holistic user‑centred approach across the full delivery lifecycle, providing both strategic oversight and hands‑on delivery.
Core Activities
* User research (qualitative and quantitative)
* Translation of insight into journeys, personas, prototypes and opportunity maps
* Governance and assurance of UCD deliverables at project gates
* Development and maintenance of a shared Experience Framework
* UX risk management, metrics (SUS/UMUX) and reporting
* Stakeholder engagement, facilitation and governance support
Resource Requirements
Four UX Design Leads providing value‑chain‑level leadership, hands‑on delivery, assurance of vendor UX outputs, and progression of UX maturity across the programme.
#J-18808-Ljbffr