Day to day operations:
1. Overall responsibility for the Events Operations
2. Responsible for the Events operations team and Conference Services Team in all aspects of the operation
3. Manage the external cleaning contract with monthly review and consistent monitoring
4. Manage and drive forward the yearly, monthly and unplanned maintenance requirements
5. Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
6. Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
7. To review and manage the Health & Safety of the venue
8. Direct management of the Events operations team and Conference Services Team and oversee staff rotas
9. To ensure effective communication between all FOH departments and with the wider venue
Looking after our guests:
10. Deliver the highest levels of customer service across all events
11. Constantly seek and monitor client feedback, ensuring that records are being kept up to date
12. Manage and act upon feedback by providing action plans for improvement
13. To ensure any complaints are dealt with professionally
14. To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
Looking after the purse strings:
15. Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
16. Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
17. Control purchases order systems with operations
18. Manage all invoicing and inventory
19. Labour management, ensuring we have the right people in the right places
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at.
We’re Here For You:
Health and Wellness
20. Private medical insurance
21. Subsidised eye care
22. Subsidised fitness membership
23. Employee Assistance Program: well-being support and personal advice programme
Time Off and Work-Life Balance
24. 25 days annual leave plus bank holidays, and company sick pay
25. Financial Support and Benefits
26. Bonus scheme
27. Interest-free loan for rail season tickets & further education
28. Subsidised bicycle purchase through Cycle to Work scheme
Professional Development and Recognition
29. Continuous professional and personal development support
30. Employee recognition and reward programs to mark achievements and milestones
Community and Impact
31. Opportunities to volunteer, donate, and participate in community give-back initiatives
32. The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.