Despatch Supervisor – Manufacturing
Stoke-on-Trent
£30k - £33k + Benefits
Mon–Thu 12:00–20:30, Fri 09:00–17:30 (1 hr unpaid break)
About the Role
We’re looking for an organised and motivated Despatch Supervisor to oversee and coordinate despatch operations at our busy Stoke-on-Trent site. Leading a team of around 10, you’ll ensure products are dispatched safely, accurately, and on time, while maintaining excellent communication with other departments and supporting the wider business.
This is a hands-on role that requires strong organisational skills, the ability to motivate a team, and a commitment to maintaining the highest safety and quality standards.
Key Responsibilities
* Lead, support, and motivate a team of despatch operatives, ensuring labour is distributed effectively.
* Plan workload in line with product volumes and daily/weekly targets.
* Carry out team briefings, RTW (Return to Work) interviews, and informal discussions when standards fall below expectations.
* Ensure all team members work in a safe environment, following health & safety procedures and using correct PPE.
* Oversee vehicle loading, ensuring loads are safe, accurate, and compliant.
* Manage waste disposal and recycling (compacting offcuts, bins, etc.).
* Resolve discrepancies such as missing items before deliveries are dispatched.
* Liaise with Customer Service and Transport teams to overcome operational issues.
* Investigate and resolve customer complaints via the online portal.
* Check Goods In when items/collections arrive on company vehicles.
* Ensure effective use of the company’s scanning system to maintain accuracy.
About You
* Strong communicator with good written and verbal skills.
* Excellent timekeeping, punctuality, and reliability.
* Hard-working, resilient, and able to work under pressure.
* Able to prioritise tasks and work on your own initiative.
* Proven ability to motivate and engage a team to achieve results.
* Strong focus on safety, accuracy, and customer service.
Working Hours
* Monday–Thursday: 12:00–20:30
* Friday: 09:00–17:30
* Includes 1 hour unpaid break each day.
* Some flexibility required to stay on site until all loading is completed.
If you’re a confident supervisor with experience in despatch, logistics, or warehousing and you’re ready to step up and take ownership of a key operation, we’d love to hear from you.
Apply today and take the next step in your leadership career