Overview
To keep up with our growth in the UK and Ireland, we're looking for a dedicated Administrator for a 12-month fixed-term contract to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As an Employee Benefits Administrator, you'll be right at the forefront of helping us deliver this mission by acting as vital support for our employee benefits clients, Account Managers and Consultants.
Responsibilities
* Gathering information: liaising with product providers, human resources, other third parties as well as conducting client research
* Client servicing: responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances
* Implementing new clients: supporting Consultants and Account Managers to onboard new clients ensuring the benefits package meets the clients\' needs
* Teamworking: working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
* Adhering to NFP Standards: working in line with the agreed standards and process guides for Account Management to ensure that all clients receive outstanding customer service
* Account developing/new business generating: market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
* Updating the system: keeping the back-office system up to date with client information and provider contacts
* Attending client meetings/conference calls both with Consultants and individually as appropriate
* Client reviewing: producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained
Benefits
* Comprehensive Private healthcare
* Healthcare cash plan
* Additional days off throughout the year to focus on your wellbeing
* Charity and community work: opportunities to support charities and local initiatives
* Numerous charity fundraising challenges and events throughout the year
* Opportunities to volunteer and give back to the community
* Award-winning apprenticeship program
* Social events: two large employee events every year, plus additional social opportunities
* Good office locations with opportunities to socialise outside of work
* Inclusion and belonging: dedicated Inclusion and Belonging Committee and access to Business Resource Groups
* Inclusive policies and procedures
* Access to Business Resource Groups that can support with multiple key challenges
What you’ll love about working here
* Working in a dynamic, fast-paced organisation in an exciting industry
* The opportunity to do globally impactful work from day one
* Learning from industry and business line specialists with decades of experience
* A huge variety of projects and challenges
* People First culture focused on wellbeing and development
* A rich suite of employee benefits and out-of-work perks
Qualifications
* Strong communicator: ability to express themselves clearly and positively, both verbally and in writing
* Excellent listening skills
* Excellent organisational skills, including time management and prioritisation
* Customer orientation: positive attitude, responsiveness to customers, and commitment to delivering service excellence
About the organisation
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in four core areas: Insurance, Health and safety, Employee benefits, and HR, people and talent.
#J-18808-Ljbffr