IT Field Services Engineer – South
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the South of the UK. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. This role will be based from home, primarily covering the South and occasionally sites across other regions of the UK.
Key Responsibilities
* Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
* Provide holiday cover and support to busy airport locations, adapting to a variable shift pattern.
* Install and troubleshoot desktops, printers, laptops and other computer peripherals, addressing hardware problems and desktop applications.
* Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
* Perform desk‑side support including basic administration of operating systems and common off‑the‑shelf software systems.
* Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
* Monitor assigned service calls to ensure quality and service‑level goals are achieved in a timely manner.
* Complete all administrative duties including updating tickets in ESP’s or customers’ call management system.
* Escalate problems to the appropriate next level of support when necessary.
Key Qualifications
* Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
* Up to 2 years of direct PC and laptop hardware service experience; proficiency in desktop support and current operating systems.
* Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
* Ability to carry out complex or more difficult service tasks with detailed script and technical assistance.
* Ready to work in various locations at short notice.
* Flexibility to occasionally work days and night shifts across a 12‑hour shift pattern, as we support airports 24/7.
* Good written and oral communication skills with customers and management.
* Strong customer service ethos.
* 5 years of UK working or educational history which can be referenced for airside clearance checks.
Working Hours
This role will be working Monday – Friday 9:00 am‑5:30 pm and will require flexibility to transition to working days and night shifts across a 12‑hour shift pattern when required, as we support airports 24/7.
Compensation & Benefits
ESP offers a basic salary up to £28,000 – £30,000 plus a company vehicle, mileage allowance, on‑call allowance, pension, life assurance, and access to ongoing training and career development. On‑call pay is £20 per day in addition to the basic salary, and on‑call applies 1 day in every 10 weeks to provide out‑of‑hours coverage.
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