Reception Team Leader Berkhamsted, Hertfordshire 5 days out of 7 (Mon Sun) | Shifts between 07:00 21:30 (includes weekends) The Role Quest Employment are recruiting for a Reception Team Leader to join a busy and professional front-of-house team. This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences. Youll lead by example, ensuring every guest receives a warm welcome and outstanding service from arrival through to departure. Key Responsibilities Lead the front-of-house team and set service standards Greet and engage with guests across the site Manage guest check-in and check-out Handle guest queries, feedback, and resolve issues Coordinate with departments to ensure seamless service Answer calls and emails professionally Assist with luggage and guest directions Maintain clean, presentable reception and public areas Manage deliveries and post distribution About You Previous experience in a front-of-house or supervisory role Passionate about customer service and guest experience Confident communicator with a professional approach Calm under pressure and able to problem-solve Highly organised and proactive Strong IT skills (Microsoft Office; systems such as Opera/Amadeus/Salesforce desirable) Due to the location, you must be a car driver Whats on Offer 20 days holiday Free onsite gym access Free staff meals 50% discount in café Pension and healthcare schemes Ongoing training and development Regular staff social events Apply now to join a dynamic team with excellent career progression opportunities.