.Compliance & Support Services Officer
Salary: £32,000 PALocation: Bradley Stoke, BristolWorking Pattern: Hybrid (after 4-6 weeks)
REED are representing our client in the search for a Compliance & Support Services Officer
This is a fantastic opportunity to join a professional, supportive organisation in a key role responsible for ensuring compliance with all relevant regulations while delivering high-quality support services to fee earners and clients.
If you thrive in a structured, compliance-led environment and enjoy supporting operational excellence, this role could be your perfect next step.
Key Responsibilities
Compliance Duties
1. Regulatory Compliance Monitoring
* Ensure the business complies with industry requirements including KYC, Client Onboarding, Company Secretarial, AML, and GDPR.
* Maintain awareness of regulatory changes and their impact.
* Support the preparation and submission of regulatory reports.
2. Policy Development & Review
* Assist in developing and updating internal policies and procedures.
* Monitor their effectiveness and implementation across departments.
3. Internal Audits
* Conduct or assist with internal audits.
* Identify areas of non-compliance and help create corrective action plans.
4. Training & Awareness
* Support the delivery of compliance-related training.
* Promote a strong culture of ethical and compliant working.
5. Record-Keeping & Reporting
* Maintain accurate compliance records, training logs, and audit documentation.
* Assist in preparing reports for management and regulators.
6. Risk Management
* Help identify, assess, and mitigate compliance risks.
* Support development of business risk management strategies.
7. Investigations
* Assist with investigations into compliance concerns or breaches.
* Document findings and support corrective actions.
Support Services Responsibilities
* Assist with completing and submitting client requests and returns within deadlines.
* Ensure all tasks are completed professionally, accurately, and on time.
* Create job plans that promote efficient working.
* Collaborate with fee earners to streamline processes.
* Provide administrative support, including outgoing correspondence.
* Professionally handle overflow telephone calls.
* Assist with resource allocation to meet departmental targets.
* Support wider Support Services teams when required, including reception duties and client hospitality.
* Represent the business at events as needed.
* Carry out any additional duties as requested by senior leadership.
About You
We are seeking someone who:
* Is educated to A-Level standard (or equivalent).
* Has 2+ years experience in compliance, regulatory affairs, or a similar role.
* Demonstrates strong understanding of industry regulations.
* Has excellent attention to detail and organisational skills.
* Communicates clearly and professionally, both verbally and in writing.
* Is confident using Microsoft Office (case management experience beneficial).
* Works well under pressure and within deadlines.
* Builds strong, supportive professional relationships.
* Is resilient, proactive, and detail-oriented.
Benefits & Working Arrangements
* Hybrid working after 4-6 weeks
* Income protection & life assurance (post-probation)
* Green initiatives:
o Green car purchase scheme
o Cycle-to-work programme
* Salary-sacrifice pension option
* Annual leave:
o 28 days incl. bank holidays
o 33 days for qualified employees