Customer Assurance Manager Job description £39,000 per year Based onsite in Gateshead 5 days per week 35 hours per week Permanent Are you an experienced compliance professional who knows how to protect income, manage risk and support business growth? This is a senior role with real impact. You will own and lead all customer assurance and compliance activity, making sure we meet current and future certification, audit and risk requirements across commercial and non-commercial work. Your work will help us win and retain significant contracts, reduce risk and strengthen our competitive position. You will lead ISO and security accreditations, manage customer audits and questionnaires, maintain the risk register and drive continuous improvement across operations. You'll also set policies and processes, oversee disaster recovery planning, ensure teams are trained and security-cleared, and manage the Assurance team budget. We're looking for someone with strong experience of managing compliance frameworks and certifications in a complex environment, who can influence senior stakeholders and work confidently with external auditors and customers. You'll be organised, solutions-focused and comfortable leading change, with the ability to explain compliance clearly and practically to people at all levels. If you enjoy leading assurance activity that really matters and want a role where your expertise directly supports growth and resilience, we'd love to hear from you. What We Offer RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers. For more information on our available benefits, please visit our Benefits of Working at RNIB page. How to Apply If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.