Housing Complaints Manager (REMOTE)needed, £23.32phPAYE - Reference: 5280421
We are looking for a strong candidate to take responsibility for the people management within our complaints team, offering a robust and empathetic leadership approach.
Candidates to ideally have a working understanding of the Housing Ombudsman being our main regulator.
* Take responsibility for liaison with, and resolution of orders and recommendations received from the Housing Ombudsman to minimise risk, or any reputational damage to the business.
* Responsible for the compensation payments, always ensuring that they are paid in alignment with the compensation matrix and Housing Ombudsman guidance for suitable redress
* Work closely with the team to ensure that correspondence from the Ombudsman is appropriately dealt with, that documentation provided is relevant, appropriate and of high quality and that responses are made within required time frames.
* Scrutinise complaints for issues that may expose to adverse media publicity and, or legal action and advise the senior leadership team appropriately
* Strong leadership skills to support and manage the Complaints Team Leaders and Officers, by agreeing individual objectives, monitoring performance, behaviours, absence and conducting regular reviews
This is a full time role on a temporary basis.
If ...