Customer Service & Sales Administrator Location: Tewkesbury Salary: £27,435 per annum This position is being offered on a Temp to Perm basis An excellent opportunity has arisen for a motivated and professional Customer Service & Sales Administrator to join a well-established business based in Tewkesbury. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering first-class customer service, and has strong organisational skills. The Role Working as part of a busy team, you will be responsible for handling a high volume of incoming calls and emails, processing sales orders, and ensuring a smooth flow of communication between customers, and internal departments. This role requires accuracy, efficiency, and the ability to provide exceptional customer service at all times. Key Responsibilities Processing sales orders received via email, fax, and phone Ensuring all orders are accurately input into the system Liaising with customers and depot staff regarding orders and delivery issues Working closely with stock control and distribution teams Answering general customer enquiries and resolving queries Providing Reception and switchboard cover when required Investigating and actioning customer credit issues Assisting with invoice distribution and other administrative tasks Contributing to ad-hoc projects and supporting senior management when needed Skills & Experience Essential: Previous experience delivering excellent customer service Exceptional telephone manner and communication skills Strong organisational skills and ability to prioritise effectively High attention to detail with accurate data entry skills A proactive “can-do” attitude with the ability to work under pressure Strong interpersonal skills with the ability to work well in a team IT proficiency including MS Office (Word, Excel, Outlook) Desirable: Previous experience in a sales or order-processing environment What's on Offer Competitive salary of £27,435 per annum A supportive team environment Opportunities for training and professional development If you are an enthusiastic and adaptable individual with a passion for delivering exceptional customer service, we would love to hear from you. Please send your cv to COM1