Job Description
A fantastic opportunity has arisen for a Complaints Paralegal to join a well regarded housing business in a hybrid interim role. This is a hands on 3 month assignment for someone who can start immediately and confidently manage housing complaints from investigation through to resolution, while supporting wider litigation and case preparation.
Client Details
Our client is a major housing provider with a strong social purpose and a clear growth story. It is recognised as England's largest provider of newly built affordable homes, has delivered more than 20,000 homes in under eight years, and continues to invest heavily in customer service, digital capability and in house housing management. The organisation promotes an inclusive culture where people are encouraged to bring their full selves to work, with a genuine focus on belonging, wellbeing and professional development.
Description
The Complaints Paralegal will be:
* Handling complaint cases coming into the business with a high degree of autonomy
* Investigating housing complaints matters from initial review through to resolution
* Liaising with internal teams and external stakeholders to gather evidence and facts
* Drafting clear, accurate correspondence and concise case summaries
* Advising on next steps, risk points and resolution strategies
* Managing a busy caseload effectively within agreed timescales
* Supporting senior lawyers with documentation and case preparation
* Maintaining accurate records, files and case management information
* Helping ensure complaints are progressed consistently and professionally
* Contributing to a responsive and customer focused approach across the function
Profile
The Complaints Paralegal should be:
* A paralegal or equivalent with proven experience in complaints handling, housing disputes, or civil litigation
* Confident managing cases with minimal supervision
* Experienced in investigating matters end to end and producing well structured written work
* Comfortable dealing with internal stakeholders and external parties
* Highly organised, with strong attention to detail and the ability to manage competing deadlines
* Able to start immediately or at very short notice
* Ideally experienced within a housing, property or regulated complaints environment
Job Offer
This is a strong interim opportunity to join a growing, values led housing organisation making a real impact in communities across England. Alongside a competitive day rate of £170 per day inside IR35, the role offers hybrid working and the chance to work within a business that invests in learning and development, inclusive workplace initiatives, wellbeing support, counselling, healthcare benefits, generous annual leave for permanent staff, volunteering days and a strong culture of progression.
It is an excellent opportunity to gain exposure within a large scale, customer focused housing provider known for its ambition, empathy and continued investment in service improvement.
If you're an experienced Complaints Paralegal, apply now or contact Michael Bailey for more information.