About The Role
Here’s how you’ll bring this role to life each day, making it your own and shaping it with your unique talents and expertise:
1. Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset
2. Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling
3. Develop and drive business by proactively identifying opportunities to increase sales and customer engagement
4. Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions
5. Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs
6. Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience
7. Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns
8. Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services and confidently translate this knowledge into clear benefits for the customer
9. Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations
10. Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill
11. Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals
12. Work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand
YOUR ZEGNA OFFER:
13. Salary plus commission (dependent on experience and qualifications)
14. Learning opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths
15. Comprehensive benefits: medical, dental, and vision coverage, with employer match, commuter benefits, and more
16. Paid time off: vacation and holidays, with accrual based on tenure and role level
About You
This is how you show up:
17. You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service
18. You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practises and customer relationship development
19. You’re recognised for your emotional intelligence and talent for building authentic, lasting connections with clients
20. You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind
21. You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences