Learning & Development Officer / Trainer
Responsibilities
* Identify training and development needs within the debt services division of Flint Bishop.
* Design training and development programmes based on the needs of the business and the individuals working in it.
* Deliver and continuously develop an effective induction programme for all new staff, monitor and review the progress of new staff through their induction programme and initial training through to ‘sign‑off’ of competence in role.
* Devise individual learning plans for colleagues and monitor progress.
* Produce training materials for in‑house courses and create and/or deliver a range of training using classroom and online learning.
* Evaluate the effectiveness of training and development programmes, amend and revise programmes as necessary, to adapt to changes occurring in the work environment.
* Support line managers to solve specific training problems, either on a one‑to‑one basis or in groups.
* Research new technologies and methodologies in workplace learning and present this research.
* Work closely with and influence Team Leaders and stakeholders.
Qualifications and Experience
* Previous experience working within a Debt Recovery or regulated environment such as SRA or FCA would be desirable.
* Demonstrated ability to build and maintain stakeholder relationships.
* An innovative thinker with the ability to generate ideas for new material design.
* Demonstrate excellent communication and presentation skills.
* Have excellent time management skills and the ability to work to tight deadlines.
* CIPD Level 3 qualified or studying towards this qualification is desirable, but not essential.
* Understanding of the debt services sector and working in regulatory environments of either SRA or FCA, with a proven track record for collaborative working with a range of different stakeholders.
* Excellent presentation and communication skills with experience working with both small and large groups, both remote and face‑to‑face.
* Problem solving and innovation are key skills to ensure correct solutions are offered to support the organisational goals of the department and the firm.
* Ability to manage an organise your time and diary effectively.
* Creativity for material design.
Benefits
* Competitive salary
* Bonus potential
* Career development opportunities
* 25 days holiday plus bank holidays
* Options to buy & sell 1 week’s holiday
* 1 week’s holiday carry over
* Extra day off for your birthday
* Staff card discount scheme for local shops
* Social days and evenings on the firm
* Staff discounts on legal services
About Flint Bishop
Flint Bishop is one of the leading debt recovery law firms in the UK. We are the recovery partner for many leading UK brands, and the firm has recently won all three major national debt recovery awards for our strategy and results. We are Tier 1 of The Legal 500 for Debt Recovery and Litigation.
We are the recovery partner for many leading UK brands and the firm most recently has won all three major national debt recovery awards for our strategy and results. We are Tier 1 of The Legal 500 for Debt Recovery and Litigation.
We are a full‑time permanent position, based at our head office in Derby but with travel to our other sites, including Leeds and Swansea when required.
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