This role can be based in the London, Luxembourg, Madrid, Munich or Berlin.
We are looking for bright and ambitious individuals to join the EU 3P Heavy Bulky team to make Amazon the preferred Heavy Bulky platform for our Customers and Sellers, a focus area for EU Amazon. In the 3P Heavy Bulky business we are constantly innovating to deliver best-in-class experience including premium services Scheduled Delivery (SD), Room of Choice (RoC), and additional services like installation, unpacking, recycling etc. to our customers that buy products such as fridges, sofas, large screen TVs, furniture etc. SellerFlex enables 3P Heavy Bulky Sellers to provide FBA parity customer experience whilst shipping from their own warehouse. The role will be responsible to define and execute strategies to bridge Customer and Seller experience gaps, and scale the EU SellerFlex program.
What is the role?
You will join us as a Senior Account & Project Manager (Chinese and English speaking) who will be responsible to launch and scale Multi SellerFlex (MSF) program in EU, a $1Bn+ opportunity. Key responsibilities will include defining the launch and expansion strategy, Topline ownership, 3Y planning, whilst identifying, launching and managing 3P warehouse providers. You will own initiatives to improve EU HB Customer and Seller experience.
This role can be flexibly performed from London, Luxembourg, Munich, Madrid, or Milan.
Key job responsibilities
1) Develop and implement the EU Multi SellerFlex (MSF) launch strategy by leveraging insights from the ongoing soft launch
2) Lead end-to-end Third-party logistics (3PL) management which will include identifying, assessing and onbaording qualified 3PLs on MSF
3) Own Topline (unit/GMS) leadership goal
4) Manage EU SellerFlex program performance
5) Lead business reviews and reporting
6) Serve as EU MSF representative in CN forums to enhance program visibility and drive adoption- Bachelor's degree
- Fluency in Chinese and English language
- Experience in launching and managing medium-large scale projects
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Master's degree, or MBA in business
- Experience in complex problem solving, and working in a tight schedule environment
- Experience leading process improvements
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